| Privacy
Any personal data or sensitive personal data provided
by you to us will be held and processed in accordance
with the data protection principles set out in the Data
Protection Act 1998 for the purposes of meeting the
legitimate interests of Grosvenor House Papers.
Privacy statement
This Privacy Policy explains our data processing practices
and only applies to this website. Other websites to
which this website links are not covered by this Privacy
Policy. If you have any queries concerning your personal
information or any questions on our use of the information,
please contact webmaster@ghpkendal.co.uk.
At Grosvenor House Papers we are committed
to protecting the privacy of our customers and website
visitors. Our relationship with you is valuable and
we understand the importance you place on the privacy
and security of information which personally identifies
you. In that respect, and whether you are a first time
visitor to our website or a regular user, we take your
privacy seriously. Please read the following in order
to learn more about our privacy policy and our information
gathering and dissemination practices.
Why we require your information
Grosvenor House Papers provides a variety
of on-line offerings, including information about Grosvenor
House Papers products and services, business information
and publicity. Grosvenor House Papers collect personally
identifiable information when you register with us and
when you use our services. We ask you for personal data
only when it is needed to provide goods or services
you have enquired about or asked us to provide or to
respond to your request for information. You do not
need to provide us with personal data simply to browse
our site.
Grosvenor House Papers use this information in order
to customise the content you see on our pages, to fulfil
your request for certain products and services, to communicate
with you generally and to contact you about special
offers, promotions or new events and services.
What information do we collect?
We will collect information from you in
the following circumstances:
Registration
Some areas of our website require you to be registered
with us prior to access being made available to a particular
area of the website or to obtain certain services. Our
registration process involves providing us with your
name, address, telephone and fax number and e-mail address
and we may also request some optional information on
your family, lifestyle, employment status and social
circumstances. We use this information to provide you
with the service you have requested or to answer your
queries.
Promotions and Events
Personal data is required in order to keep you informed
of developments including new (or existing) activities,
guidance services and facilities, promotions, conferences,
seminars and training offerings. Where we offer on-line
registration in particular cases we will require to
obtain certain information about you such as contact
details and billing information in order to process
your registration and to follow up such registration.
Subscriptions and Newsletters
Users of our website can register for a number of e-mail
newsletters and news updates. This service is entirely
optional and you may unsubscribe at any time by contacting
info@ghpkendal.co.uk.
Contest and Surveys
From time to time we may offer users the option of participating
in contests or surveys. Participation is entirely optional.
Any information you provide during the course of a contest
or survey is used by us in order to conduct research,
improve our facilities and services or award prizes.
Additional terms and conditions may apply to contests
which will be notified to prospective applicants.
Optional Information
We may request optional information from you on our
registration forms. We request this optional information
so that we may serve you better (eg to provide more
tailored products and services to you) and so that we
may understand our users better (eg through internal
research, data analysis, market research and product
research). If we request this additional information
from you we will identify it as optional.
Information from Other Sources
We do not share your information with other companies,
associations, or groups. All information provided by
you will remain with Grosvenour House Papers and The
Paper Warehouse.
Cookies
There are various technologies, including one called
"cookies" which can be used to provide you
with tailored information from a website. A cookie is
a small data file that certain websites write to your
hard drive when you visit them. The only personal information
a cookie can obtain is information a user supplies him
or herself. A cookie can’t read data off your
hard disk or read cookie files created by other sites.
Cookies, however, enhance our website performance in
a number of ways including providing a secure way for
us to verify your identity during your visit to our
website and personalising your experience on our site
making it more convenient for you. The Grosvenor House
Papers website uses cookies so that we can serve you
better. For example, we set cookies to maintain the
open menus as you move between pages, or to remember
user names and preferences (if applicable). These are
used only when you are on the website. You can refuse
cookies by turning them off on your web browser and
you do not need to have cookies turned on to successfully
use our service. Most browsers are defaulted to accept
and maintain cookies and you can set your browser to
notify you when you receive a cookie, giving you the
chance to decide whether to accept it or not.
Use of Web Beacons
The Grosvenor House Papers web site does not currently
use Web Beacons.
Website Usage Data
With or without cookies, our website keeps track of
usage data, such as the source address that the page
request is coming from (i.e. your IP address, domain
name), date and time of the page request, the referring
website (if any) and other parameters in the URL (eg
search criteria). We use this data to better understand
website usage so we know what areas of our website users
prefer. This information is stored in log files and
is used for aggregated and statistical reporting but
is not attributed to you as an individual.
Security
We recognise industry standards and employ security
safeguards to protect information from unauthorised
access and misuse. We use the most accurate and current
information you provide in order to process your request.
Furthermore, whenever you transmit sensitive information
such as billing or credit card information to us through
our website we provide you access to our secure server
that allows encryption across the internet. This is
done to help protect you from unauthorised use of the
information you are sending to our server.
User Submissions
Please do not post confidential or proprietary information
to our website. Any material, information or any other
communication you transmit or post to our website (other
than your personal information) will be considered non-confidential
and non-proprietary unless we are advised to the contrary
and we will have no liability for it. Grosvenor House
Papers and its designees (including The Paper Warehouse)
will be free to copy, disclose, distribute, incorporate
and otherwise use the communications in all data, images,
sound, text and other things embodied therein for any
and all commercial or non-commercial purposes. Users
of our website are prohibited from posting or transmitting
to or from this site any unlawful, threatening, libellous,
defamatory, obscene, pornographic or other material
that would violate any law.
Compliance with law
We will release personal information where we are required
to by law or by the regulations and other rules (including
auditing requirements) to which we are subject. We may
also exchange information with other companies and organisations
for fraud protection and credit risk reduction.
Changes to Privacy Policy
We may edit this policy from time to time.
If we make any substantial changes we will notify you
by posting a prominent announcement on our web pages.
Questions or suggestions
If you have any questions or suggestions
regarding this policy, have any concerns about the practices
of our websites or believe we are not properly adhering
to our privacy policy please contact us at info@ghpkendal.co.uk.
Should you at any time wish us to remove your personal
details from our database please contact Teresa Hill,
Grosvenor House Papers, Westmorland Business Park, Kendal,
Cumbria LA9 6NP in writing or e-mail info@ghpkendal.co.uk.
Your Rights
You have the right to ask for a
copy of the information held by us in our records in
return for which we may charge a small fee. You also
have the right to require us to correct any inaccuracies
in your information. Contact GHP by email info@ghpkendal.co.uk
or call 01539 726161 for further details.
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